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There is already a chatbot situated on the website, but with the emergence of AI technology and also with especially Japanese users who value "omotenashi" (a culture that values guests and looks after them), we aimed to create mockups for an avatar chatbot and create the flow that follows.

My Role

UX/UI Designer
Visual Designer


Adobe Photoshop


Sketching, Research, and Wireframing


March 2024


User presses on Icon Widget, and opens up Avatar chat box
icon wdiget start screen.png
User is given "Terms of use" pop-up and needs to agree and press “Start” to begin using
agreement dialogue screen.png
User inputs text into input bar and presses “Send” button to begin chat.
Web ar switch.png
Avatar answers back in text as well as answering with audio while animated with lip and facial movement.
10. speak chat answer screen.png


A "SWITCH TO AR" button was installer on the regular chatbot, but requests were given to eliminate the option as guests preferred having one chat or the other and not combined to decrease development bug issues.
Web chat box start.png


Flow image of website version.
The flow for the website. Please click to enlarge.
Click on image to enlarge.
The flow for the mobile version. Please click to enlarge.
Mobile version of avatar chatbot.
Click on image to enlarge.


A new avatar is in heavy consideration as the current avatar is not user-friendly.
CVonsideration in having the "SWITCH TO AR" button brought back.
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