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hotel manual coupon hero
hotel manual coupon hero
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OVERVIEW
Japanese hotel staff tend to work long years in their position and therefore are able to memorize and have little need to confer a guidebook on which coupon to use for most situations. Therefore at times they found it difficult to work with systems that would not allow manually addition of coupons, and requested for such a feature.
My Role
UX/UI Designer
Visual Designer
Tools
Figma
Adobe Photoshop
Involvement
Sketching, Research, and Wireframing
Date
February 2024
PAIN POINTS
The old system did not allow manual additions of coupons and instead only allowed coupons which came attached with the guests' stay plans.
REITERATIONS
Firstly a new UI needed to be created for allowing the manually addition of coupons.
The "BACK" button was given more contrast, as we wanted the staff hotel to not press "SKIP" or "ADD" without intention.
A list of relevant coupon is given on the next screen as most of the hotel staff reported to knowing exactly what coupon type to search.
FLOWS
Click to Enlarge
TAKEAWAYS
We realized that since most of the hotel staff know the coupon codes, perhaps it would be faster and easier to have an input screen of the coupon code instead of a list,
We also concluded that maybe a search bar for new staff or staff that had trouble remembering coupon codes would help streamline coupon addition instead of scrolling through the list trying to find a specific coupon.
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